Refund Policy | Skytapes — Aerospace Tape Specialists

Skytapes.com

Refund Policy

Last updated: October 2026 · Questions? Call (855) 228-2737 or email sales@skytapes.com

◆
30-Day Returns
Request a return within 30 days of delivery on eligible items
→
Free US Return Label
On approved returns from US addresses
✦
Fast Refunds
Issued within 10 business days of approval

01

Returns

You can request a return within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

How to start a return:

  1. Email sales@skytapes.com with your order number and the items you'd like to return.
  2. We'll review your request. If it's approved, we'll send you an RMA (Return Merchandise Authorization) number and return instructions.
  3. Ship the items back following those instructions.

Return shipping: For approved returns from US addresses, we'll email you a free prepaid return label. For returns from outside the US, return shipping is the customer's responsibility, and we recommend a trackable shipping method. If the item arrived damaged or defective, or we sent the wrong item, we cover return shipping from any country. See section 02.

Items sent back without an approved RMA won't be accepted.

02

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, contact us within 7 days of delivery at sales@skytapes.com or (855) 228-2737. Include your order number and photos of the item and packaging.

We'll make it right with a replacement or a refund, and we'll cover return shipping, wherever you are. Keep the box and packing materials, since the carrier may need them for a claim.

03

Non-Returnable Items

The following items can't be returned:

  • Custom products, such as special orders and personalized items
  • Sale items
  • Gift cards

These exceptions don't apply to items that arrive damaged or defective, or to wrong items. If you have questions about a specific item, contact us before you order.

04

Exchanges

The fastest way to get what you need is to return the item you have and, once the return is approved, place a separate order for the new item. Email sales@skytapes.com and we'll guide you through it.

05

Customers in the European Union

If you're a consumer in the European Union, you may have the right to cancel your order within 14 days of delivery without giving a reason, in addition to our standard 30-day return window. Exceptions allowed under applicable law may apply, for example to custom or personalized products.

To use this right, contact us at sales@skytapes.com within 14 days of delivery. Items must be returned unused and in their original packaging. As with other returns from outside the US, return shipping is the customer's responsibility, unless the item was damaged or defective or we sent the wrong item.

06

Refunds

After we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

If more than 15 business days have passed since we approved your return and you haven't received your refund, contact us at sales@skytapes.com or (855) 228-2737.

Have a return question?

Contact us about a return, a damaged order, or whether an item is eligible before you buy.

Mon–Fri, 9 AM–5 PM ET · (855) 228-2737 · sales@skytapes.com