FAQ | Skytapes — Aerospace Tape Specialists
Aerospace Tape Specialists • Since 2014
Frequently Asked Questions
Can't find your answer? Call (855) 22-TAPES or email sales@skytapes.com
Ordering & Pricing
Do you offer a price match guarantee?
Yes. We'll match any legitimate online price on the same product. Before you order, email sales@skytapes.com or call (855) 228-2737 with a link to the competitor's price and we'll take care of it.
Do you offer discounts for case quantity or bulk orders?
Yes. We offer special pricing on case quantity and bulk purchases. Email sales@skytapes.com with the products and quantities you need and we'll send you a custom quote.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and ACH direct debit.
Can I place an order by phone or email?
Yes. Email sales@skytapes.com or call (855) 228-2737 and we'll place your order for you.
Shipping
Is shipping really free on all US orders?
Yes. Standard shipping is free on every US order with no minimum, including Alaska, Hawaii, and PO boxes. Expedited (2–3 business days) and overnight shipping are available at checkout for an additional fee.
How quickly is my order processed?
In-stock orders placed before 2:00 PM Eastern Time on a business day (Monday–Friday, excluding holidays) are processed the same day. Orders placed after 2:00 PM Eastern Time, on weekends, or on holidays are processed the next business day.
Processing means your order has been picked, packed, and prepared to leave our warehouse in Melbourne, Florida. Your shipping method's delivery time starts once the carrier picks it up.
Some products have longer lead times. Check the product page for its listed lead time, or contact us before you order. If an item isn't in stock, we'll contact you with the expected lead time.
Do you ship internationally?
Yes, we ship worldwide. International rates and delivery times are calculated at checkout based on destination and package weight. Customs fees, import duties, and taxes are the customer's responsibility unless they're collected at checkout.
How do I track my order?
When your order ships, you'll receive a confirmation email with a tracking number. Tracking can take up to 24 hours to become active. If you have trouble tracking your order, email sales@skytapes.com.
Compliance & Documentation
Do you provide a Certificate of Conformance (COC)?
Yes. The manufacturer's Certificate of Conformance is included with every order at no extra charge. If you need a copy for an earlier order, email sales@skytapes.com with your order number.
What specifications do your aerospace tapes meet?
Requirements vary by product. Each product page lists what applies to that tape. For full details, refer to the product's current technical data sheet from the manufacturer.
Examples of what you'll find on our product pages:
- FAA regulations: FAR 25.853, FAR 25.856(a)
- Material and process specifications: BMS 5-157, BAC 5034, DMS 1984, SAE AMS-T-23397
- Test methods: BSS 7230
Need a tape for a specific spec? Contact us and we'll help you find it.
Can you help me find the right tape for my application?
Yes. Skytapes started as an aircraft MRO, so we've used these tapes on the job ourselves. Tell us about your application or spec requirement and we'll help you choose. Email sales@skytapes.com or call (855) 228-2737.
Returns & Refunds
What is your return policy?
You can return items within 30 days. Items must be unused, in their original packaging, and accompanied by proof of purchase. Email sales@skytapes.com to request an RMA (Return Merchandise Authorization) before sending anything back.
See our full Refund Policy for details.
How long does a refund take?
After we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.
My order arrived damaged. What do I do?
Email sales@skytapes.com within 7 days of delivery with your order number and photos of the damage. Keep the box and packing materials, since the carrier may need them for a claim. We'll make it right as quickly as possible.
Still have a question?
Call or email us for product advice, case quantity quotes, or help with an order.
We typically respond within one business day · (855) 228-2737 · sales@skytapes.com